Refund policy

We love all the products that we sell and we hope that you will too. However, if you aren't completely satisfied with your product(s), received the wrong product(s) or the order arrived damaged or with missing pieces, please contact us within 14 days of the shipment delivery date and request a return. Returns received past the allowable date or containing ineligible items will not be refunded.

Returned items must be un-used, un-opened and in it's original packaging, and be in the same condition in which they were received. Opened or used products are non-refundable. We do not accept returns on food items or sale items. Please note that Conekt Party Boxes are sold as one unit and items from the box can not be returned separately.

Return shipping costs are the responsibility of the customer and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return. For customers who use FREESHIP, the original standard shipping fee will be deducted from your refund.

To initiate a return, please contact us at conektparty@outlook.com with your return reason. Upon receipt of your return request, we will review and send you a return authorisation number and return details if the request is approved. Please note we do not accept returns without a return authorisation number.

Once we receive the returned item(s), your refund will be credited to the original method of payment within approximately 1-3 business days.

Can I cancel my order?

Please contact ASAP for order cancellations. If your order has not been fulfilled, most of the time, we can cancel the order. However, if your order has been processed/fulfilled unfortunately we can no longer cancel it.

 

 

 

 

 

 

 

 

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